Day 1 in Paris

Twas the day after Christmas And all through the flat Not a creature was stirring Except me, how weird is that? Bonjour from Paris, mes amis!  It’s about 8:40am local time, and I’ve been awake since about 8, pondering why, after spending yesterday day kicking some pretty serious jet lag’s butt, I’m not still sleeping. ContinueContinue reading “Day 1 in Paris”

Holiday shopping survival tips

Other than a trip to the grocery store tomorrow, I am officially never shopping in America again…until 2013.   I’m sure I’ll drop some significant euros in France, but that’s another blog entry (or several). Surprisingly, I didn’t kill anyone, either personally or vehicular-ly, during this year’s shopping escapades, and I’m in a pretty chill moodContinueContinue reading “Holiday shopping survival tips”

It takes a village to get to Paris

This vacation planning thing is complicated, y’all.  Two weeks in a foreign country is a different animal than a few days in a gated community in Florida, or even a visit to the Rocky Mountains. There is so much to do I honestly wonder if the list will even end.  I think a lot ofContinueContinue reading “It takes a village to get to Paris”

Twitter + American Airlines = Lessons in Customer Service

Ok, so here’s the thing.  I work in marketing.  I oversee a Box Office, and I dream about the “quirks” of our website at night.  Customer service…sheesh…my staff and I talk about it all the time. We try to look at social media complaints on twitter and facebook as opportunities to engage with our patronsContinueContinue reading “Twitter + American Airlines = Lessons in Customer Service”

Grateful for snail mail

This is the time of year when I realize that I’ve watched my friends’ kids grow up via Christmas card.  I’m so GLAD we still have snail mail to deliver these little time capsules to my mailbox.  They go up on the wall above my home desk and I glance at them and marvel thatContinueContinue reading “Grateful for snail mail”