Florida Interlude, Part 1: Disney Adventures

It’s time for a travel post! It’s been a while, and it feels weird to write about Florida, a place I’ve visited dozens of times. But really, especially when one lives in the Northeast, Florida is a different country. So let’s get to it. This visit was brought to you by my new employer, FromContinue reading “Florida Interlude, Part 1: Disney Adventures”

Twitter + American Airlines = Lessons in Customer Service

Ok, so here’s the thing.  I work in marketing.  I oversee a Box Office, and I dream about the “quirks” of our website at night.  Customer service…sheesh…my staff and I talk about it all the time. We try to look at social media complaints on twitter and facebook as opportunities to engage with our patronsContinue reading “Twitter + American Airlines = Lessons in Customer Service”