A moral quandary in the age of social media

I wake up. I stumble into my clothes, snarf some breakfast, and hop on the bus. I open up facebook, and have to take a breath and gird my social media loins (that sounds really dirty, but I’m keeping it!). It’s Valentine’s Day, and I have to prepare myself. My feed is going to beContinue reading “A moral quandary in the age of social media”

Top 1 reason I’m grumpy

“Top Number” lists are sneaky little buggers. Google likes them, and so do we humans.  They make things neat and simple for us.   They aren’t everything about a subject. They aren’t objective or well researched; they are simply today’s latest humor/snark packaged in a way that tickles something in our brains.  Most writers willContinue reading “Top 1 reason I’m grumpy”

Bombs in Boston, and other thoughts

I’m not sure I can explain how I feel right now. My life is weird sometimes. I live in Arkansas.  Not that living in Arkansas is weird (although some might wonder), but even though I live here, I’m still a Yankee.  When a big storm is hitting Madison or New England or New York, IContinue reading “Bombs in Boston, and other thoughts”

I bought a journal…

…and I’m not sure why. I mean, seriously.  Most of you know I’m a bit of an over-sharer when it comes to the interwebs; I try not to post what I eat for breakfast on facebook, and I try like hell not to get too cryptic and passive-aggressive on twitter (with varying degrees of success). Continue reading “I bought a journal…”

Twitter + American Airlines = Lessons in Customer Service

Ok, so here’s the thing.  I work in marketing.  I oversee a Box Office, and I dream about the “quirks” of our website at night.  Customer service…sheesh…my staff and I talk about it all the time. We try to look at social media complaints on twitter and facebook as opportunities to engage with our patronsContinue reading “Twitter + American Airlines = Lessons in Customer Service”